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Issue 165
January 2009
Special Focus:
Business health check

Issue 171
July 2009
Special Focus:
Email

Issue 166
February 2009
Special Focus:
Website usability

Issue 172
August 2009
Special Focus:
Customer retention and reactivation

Issue 167
March 2009
Special Focus:
Print creative

Issue 173
September 2009
Special Focus:
Technology

Issue 168
April 2009
Special Focus:
The distribution centre

Issue 174
October 2009
Special Focus:
Marketing 2.0

Issue 169
May 2009
Special Focus:
Customer acquisition

Issue 175
November 2009
Special Focus:
Merchandising

Issue 170
June 2009
Special Focus:
Customer service

Issue 176
December 2009
Special Focus:
Looking ahead