Payment processing services

By definition, multichannel commerce requires that merchants accept payments via multiple channels. But are you getting the best deal per transaction? To help you make an informed decision as to which supplier is best suited for your needs, we sent 27 payment processing companies* a survey. We compiled the responses of the 16 companies that replied to produce this at-a-glance roundup and a comprehensive chart showing their specific offerings. (Click here to download a PDF of the chart.)

Commidea
Address: 100 Eureka Park, Ashford, Kent, TN25 4AZ
Tel: 08444 828 200
Website: www.commidea.com
Contact: Matthew Roots, 
matthew.roots@commidea.com
Year founded: 1992
Parent company: Point International
Company profile: Commidea provides merchants with secure, PCI-compliant online credit-card processing hosted on its own servers rather than the merchant’s. It can accommodate organisations of all sizes and from all sectors.

CreditCall
Address: Merchants House South, 
Wapping Road, Bristol, BS1 4RW
Tel: 0117 930 4455
Website: www.creditcall.com
Contact: Paul Sherlock, ecommerce sales manager, paul.sherlock@creditcall.com
Year founded: 1997
Company profile: CreditCall offers a range of services and flexible pricing to suit all sizes of business. Users can choose from a simple-to-integrate hosted payment page to a sophisticated XML payment interface.

The DataCash Group
Address: Descartes House, 8 Gate Street, 
London, WC2A 3HP
Tel: 0870 727 4761
Website: www.datacash.com 
(or www.the3rdman.co.uk)
Contact: Carly Smith, marketing and communications manager, carly.smith@datacash.com
Year founded: 1996
Group companies:
• The 3rd Man
• DataCash
• DataCash Fraud Services
• EuroCommerce
• ExperCash
Company profile: The DataCash Group bills itself as more cost-effective than an in-house solution and offers both fraud prevention and payment processing services. It enables merchants in all sectors to process payments securely whether they originate in-store, on the web, through a call centre, or from unattended and mobile devices.

Docdata Payments
Address: 20 Margaret Street, London, W1W 8RS
Tel: 0207 580 2880
Website: www.docdatapayments.com/en/
Contact: sales@docdatapayments.com
Year founded: 2001 as Tripledeal: rebranded to Docdata Payments in 2007
Parent company: Docdata NV
Company profile: An international provider of payment solutions, Docdata Payments offers more than 50 payment services including cash management and reconciliation of funds.

Elavon
Address: Meridien House, 69-71 Clarendon Road, Watford, WD17 1DS
Tel: 0845 850 0195
Website: www.elavon.co.uk
Contact: George Pace, george.pace@elavon.com
Year founded: 1991
Parent company: U.S. Bancorp
Company profile: Elavon processes more than 2 billion transactions annually for more than 
1 million merchants worldwide. It offers multicurrency and cross-border support to enable international commerce and help businesses consolidate their global payment needs.

Netbanx
Address: 3rd Floor, Mount Pleasant House, Mount Pleasant, Cambridge, CB3 0RN
Tel: 01223 446040
Website: www.netbanx.com
Contact: sales@netbanx.com
Year founded: 1996
Parent company: Neovia Financial
Company profile: PCI DSS Level 1 compliant, Netbanx provides users with a single integration to accept the most-popular payment methods, including cards, PayPal, and direct debit.

Ogone Payment Services
Address: The Old Exchange, 12 Compton Road, Wimbledon, London, SW19 7QD
Tel: 0203 147 4966
Website: www.ogone.com
Contact: Julian Wallis, jwa@ogone.com
Year founded: 1996
Parent company: Ogone SA
Company profile: Ogone develops all its products in-house and provides 24/7 back-office availability and multilingual customer support, consolidation of all European payment methods into a single payment-service provider, and fraud-prevention tools.

PacNet Services
Address: Shannon Airport House, SFZ Shannon, County Clare, Ireland
Tel: +353 (0)61 714360
Website: www.pacnetservices.com
Contact: Rachel Cronin, business development manager, rachel@pacnetservices.com
Year founded: 1994
Company profile: PacNet offers multicurrency merchant accounts, payment processing, and back-end banking solutions in more than 130 countries. It allows merchants to accept local-currency credit cards, cheques, 
direct debits, and bank transfers and provides access to funds within 24 hours 
in some cases.

PayPal
Address: Whittaker House, Whittaker Avenue, Richmond, Surrey, TW9 1EH
Tel: 0800 358 7920
Website: www.paypal-business.co.uk
Year founded: 1998
Parent company: eBay
Company profile: More than 20 million online shoppers use PayPal, and the company claims that by adding it as a payment method, online merchants can increase sales by an average of 14 percent.

PayPoint.net
Address: 1 Finsbury Square, London, EC2A 1AE
Tel: 0800 0258 300
Website: www.paypoint.net
Contact: Sales team, salesenquiry@paypoint.net
Year founded: 1998
Parent company: PayPoint
Company profile: PayPoint.net enables businesses of all sizes to accept credit-card, debit-card, and cash payments securely online and over the phone. It also offers hosted online shopping-cart software.

RBS WorldPay
Address: The Science Park, Milton Road, Cambridge, CB4 0WE
Tel: 0870 366 1290
Website: www.rbsworldpay.com/uk
Contact: sales@rbsworldpay.com
Year founded: RBS WorldPay is a combination of several businesses: Streamline (established in 1989), WorldPay (1993), and Bibit (1997); the RBS WorldPay brand was introduced in 2008.
Parent company: Royal Bank of Scotland Group
Company profile: RBS WorldPay offers a range of payment and risk services to enable customers to accept transactions online, via mail order, and face to face. It provides optimised solutions for small and midsize businesses as well as bespoke services for large multiterritory corporations.

Sage Pay
Address: 4th Floor, Holborn Hall, 100 Grays Inn Road, Holborn, London, WC1X 8AL
Tel: 0845 111 4455
Website: www.sagepay.com
Contact: Amy Monro, PR executive, 
amy.monro@sagepay.com
Year founded: 2001
Parent company: Sage UK
Company profile: Sage Pay offers its more than 25,000 customers a secure payment service for the millions of transactions that it undertakes on their behalf each year.

SecureHosting UPG
Address: 7 Claymore, Tame Valley Industrial Estate, Tamworth, Staffordshire, 
B77 5DQ
Tel: 0845 474 9035
Website: www.securehosting.com
Contact: Michael Powierski, 
michael@securehosting.com
Year founded: 1998
Parent company: UPG
Company profile: SecureHosting provides a flexible and customisable solution for website, subscription, and call centre payments.

Servebase Global Card Solutions
Address: The Corn Mill, Stanstead Abbotts, 
Herts, SG12 8XL
Tel: 0844 209 4370
Website: www.servebase.com
Contact: Wendy Dobson, head of sales and marketing, w.dobson@servebase.com
Year founded: 1989
Company profile: Servebase provides payment solutions for customer-present, online, postal, and telephone transactions through its PC-EFT solution.


Transaction Network Services (TNS)
Address: Sheffield Business Park, 5 Europa View, Sheffield, S9 1XH
Tel: 0114 292 0200
Website: www.tnsi.com
Contact: Fintan Byrne, solutions@tnsi.com
Year founded: 1990
Company profile: TNS’s multichannel payment gateway supports retail, ecommerce, call centre, and interactive voice response (IVR) transactions. PCI DSS certified and hosted within the TNS payment network, the offering includes risk management, multicurrency, and tokenisation.

YesPay International
Address: Checknet House, 153 East Barnet Road, Barnet, Hertfordshire, EN4 8QZ
Tel: 0871 221 9510
Website: www.yes-pay.com
Contact: Jyoti Sekhawat, 
jyoti.sekhawat@yes-pay.com
Year founded: 2002
Company profile: YesPay’s Emboss is a PCI DSS Level 1-certified payment service, delivered on a software-as-a-service (SaaS) basis, enabling merchants to integrate chip and PIN payments to their EPoS, kiosk, and hospitality systems without further bank or PCI testing. 

* Barclaycard Business, Chase Paymentech, Cybersource, HSBC, Integral Transaction Processing, Lloyds TSB Cardnet, Payment Network, Payment Solutions, Realex, Retail Logic, and SecureTrading were contacted but either declined to take part in the survey or could not submit the completed questionnaires by press time.