Christmas came early for our posties, in the form of far fewer catalogues to deliver in November than the previous two months.
Catalogue e-business logged in 140 catalogues for the month, down nearly 24 percent from the 184
received in October and down 34 percent from
September’s 212 catalogues. No doubt some of the decline in volume was
due to fears of continued postal strikes;
it wasn’t until 5th November that the Communication Workers Union
agreed not to strike against Royal Mail at least until after Christmas.
Catalogue
volume wasn’t the only element to decline from October to November. So
did the percentage of catalogues touting promotions. In November, 31.4
percent of the catalogues offered sales and discounts, down
significantly from 41.3 percent in October. While 14.3 percent of the
November catalogues promised a gift with purchase, 16.8 percent of the
October catalogues had.
The percentage promising free delivery
slid to 19.3 percent in November from 21.7 percent in October. Most of
the free P&P offers were unconditional, incidentally, with only a
handful (Baker Ross, Hawkin’s Bazaar, JML Direct, Lands’ End) tying it
to a specific spending level.
Overall, nearly half of the
November catalogues—49.3 percent to be precise—did not resort to
special offers, compared with 41.3 percent of those received in October.
It
appears that more merchants are trying to wring maximum margins from
the all-important fourth quarter. Email and social media make this
decision somewhat less risky than it used to be: If a cataloguer finds
that full-price sales are falling short of goal, it can easily and
quickly put together a promotional email and spread the word via
Facebook and Twitter of special offers.
Among the more notable
offers was a free upgrade to a Louisiana alligator watch strap with the
purchase of a specific watch from
Christopher Ward. The watchmaker also has what is one of my favourite slogans: “Time on your side”. Toys catalogue
Letterbox had
a nice tiered-discount scheme: 10 percent off orders up to £150, 15
percent off orders over £150. My only quibble with that promotion was
the typography and wording of the message; I had to reread it nearly a
half-dozen times before the words “up to” versus “over” jumped out at
me. Maybe if they’d been in bold I wouldn’t have been so confused. (Or
maybe I just need new glasses…)
Boden offered
a 10 percent discount, plus free shipping, plus another £10 off. “I owe
you a huge apology,” read the covering letter. “It took us far too long
to realise that the catalogue you requested had not been sent to you.
To atone for this blunder I’d like to give you a free tenner. You can
use it on top of the offer printed on the cover.” To quote my colleague
Miri, “Is there anything Boden doesn’t do right?”
Several of the
October catalogues made a point of highlighting the cut-off dates for
Christmas delivery, and as expected, more of the November editions did
so. Some were refreshingly specific: Children’s furniture brand
Aspace stated on page 3 “Order before 4pm on 22nd December for Christmas delivery”; apparel cataloguer
Lands’ End has a deadline of 10pm on 21st December;
Montezuma’s Chocolates gives a deadline of 21st December for standard delivery and 22nd December for express.
But
let's not end a blog post concerning Christmas shopping on such a
matter-of-fact note. Here are two of our favourite catalogue covers
that adorned our inboxes this month: