Free
postage and packing was appreciably less popular: Only nine of the
emails, or 18 percent, offered it. For the most part the free P&P
was tied to an order deadline (
Neom Luxury Organics, womenswear cataloguer
Gray & Osbourne), a spending threshold (toys cataloguer
Letterbox,
A Hume Country Clothing), or both (outdoor gear mailer
Patagonia), though home-entertainment merchant
Play.com and womenswear retailer
Wall London offered unconditional free P&P.
Although
these emails were sent just two weeks and a day before Christmas, only
one in four notified recipients of the order deadlines for Christmas
delivery.
Orvis, for one, specified the date in its subject line (“Order by 14th December for guaranteed Christmas delivery”).
Snow and surf gear seller
Blue Tomato went
one better, specifying dates for both standard and expedited delivery
to EU and non-EU countries. I was confused, however, by the addition of
dates for delivery to “AT” and “DE”. After a bit of sleuthing Miri
deduced they meant Austria and Germany. (Since when did those countries
drop out of the EU?)
So engrossed were marketers in their
Christmas promotions, they for the most part neglected to follow email
best practice. Take personalisation: A scant 8 percent of the emails
(those from toys cataloguer
BrightMinds,
Conrad Electronic, wine merchant
Vintage Roots, and pet supplies seller
Zooplus)
had any degree of it, and even these limited the personalisation to the
salutation. Fewer than one-third—31 percent—of the emails included some
sort of “forward to a friend” link. Only 27 percent included a link to
their Facebook or MySpace page, their Twitter feed, or some other
social-networking site, though that was an improvement from July, when
just 17 percent of the emails we tallied offered such links.
In
terms of subject lines, few really stood out. There was Orvis’s
previously mentioned reference to the ordering deadline, and several
others that also emphasised urgency (“Christmas gift ideas--Special
Offer--One day only SAVE 20%” from gardening gifts merchant
Primrose, “Wild Wednesday--Up to 80% off for 24hrs only” from general merchandiser
Sendit.com, “20% OFF EVERYTHING--Ends Midnight Friday!” from fashion retailer
Evans). Others simply stated their offers (the awkwardly punctuated “25% Off Everything and Get Ready for Christmas, shop now!” from
Laura Ashley, “25% off all purchases at
The Body Shop”). I did like “Stuff Those Stockings—Gift Ideas” from fashion brand
White Stuff and “Christmas gifts? Ask the experts!” from gadgets merchant
Firebox.com because they were somewhat different.
Only two subject lines really stood out, though. One was from cosmetics brand
Space NK,
and that caught my attention because of the typographic error: “Limited
Time Offer: Receive #10 Off Your Purchase”. As an American, this made
sense to me: What is called a hash tag on this side of the Atlantic is
known as a pound sign on the other side. But I’m sure it baffled many
other recipients.
Then there was this: “Christmas Tree Almost Ruins Christmas--A Case Study from
The Healthy House”.
C’mon, you have to open an email with a subject line like that.
Apparently the writer of the email once had a genuine Scotch pine for
the family tree, but the kids ended up being allergic to the attendant
dust, mould spores, and terpene (yeah, I had no idea what that was
either). The moral, according to Healthy House, is to be conscious of
people’s environmental sensitivities and other allergies, and if you’re
going to opt for a real tree, click through to the Healthy House
website to buy an antiallergy spray.
On a happier note, here are
my picks for the most aesthetically pleasing emails. The vast majority
featured a broad selection of the merchants’ product ranges, which was
quite practical. After a while, though, they blurred together in my
memory. These didn’t:
Patagonia didn't eschew its creative trademark--fabulous action
shots--and it also tied its copy to the photo: "Don’t be cast out in
the cold because you didn’t get your gift there on time. There’s still
time to pick up great Patagonia presents and get them there on time..."
is
refreshing. Plus Howies was one of the few marketers to promote gift
vouchers, which are always popular to give and to receive.